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Contact & FAQ

Contact Info

If you have any questions, please be sure to check our FAQ below. Otherwise, please leave us a message and we will try to get back to you.

Contact Us:

Use the Contact form below.

Working Days/Hours

Mon - Sun / 10:00AM - 4:00PM

Send Us a Message

    Frequently Asked Questions

    Yes! We will send out your tracking information as soon as your product is shipped. Please check your spam folder if you have still not received your tracking information within 4 to 7 days.
    A Size Cart is located on the 'Size Chart' Tab (by the product description) under each product. Please refer to this chart before you make a purchase to ensure you have selected the correct size.

    We are a Print on Demand shop. As soon as orders are placed, they are processed within 2 business days and sent to a shipper which averages about 2-5 business days. Please allow 5 to 12 business days to receive your product. Around Holidays or periods of high demand, shipping can often take longer, but these are our average times.

    If you have received a damaged product, please go to our contact us page and fill out a form with details of the product you received.
    We offer FREE Shipping on ALL of our orders in the USA. We don't want you to have to pay any extra cost, so shipping is covered by us.
    At the moment, it is difficult to offer International Shipping. We hope to add this option in the near future, but for now all orders must be from those living in the United States (US). Sorry.
    We offer DTG (Design To Garment) printing. All of our products are high quality DTG printed.
    Unfortunately we are a print on demand company. As soon as orders are processed, they are printed and shipped to the shipper. We cannot accept returns at this time. Please make sure you double check the size chart for the product you are purchasing. The Size chart can be found under the 'size chart' tab under the product you are planning to purchase. (This is located right above the product description.) Thank you for understanding.
    Our products are proudly designed in the USA.
    We are a Print on Demand shop, as soon as an order is placed, it is processed and printed within an average of 2 business day then sent to the shipping within 2-5 business days. Please allow up to 5-12 business days.
    Newtrails Apparel is proudly American owned. We are located in the USA.

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